Queue Management Audit Trail Report

The Queue Management Audit Trail Report presents the details of the CSQs and agents skills that were modified.

Fields

The report includes a table that displays the following information:

Field	Description
Event Time	Time (in GMT) at which the CSQ or the agent skills were modified.
Modified By	Role and the name of the person, who modified the CSQ or the agent's skill.
Operation Type	Type of modification, Add, Remove, or Auto Remove.
Agent Name	Agent for whom the CSQ or the skills were modified.
CSQ	Name of the CSQ to which the agent was added or removed.
Skills	The skills that were added or removed. The skills can be of the respective CSQ or agent.
Details	Informs whether the agent was added, removed, or auto removed from the queue due to the modification of skills.

Filter criteria

You can filter using the following parameters:

Filter parameter	Result
Date Range	Displays information for the specified duration.
Time Range	Displays information for the specified duration.
Modified By	Displays information for the specified role.
Agent Names	Displays information for the specified agents.
CSQ Names	Displays information for the specified CSQs.
Team Names	Displays information of agents for the specified teams.
Logged in User	Displays information that belong to the logged-in user.

Grouping criteria

None.

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